Description

This research reports on Australian industry characteristics and trends of logistics activities performed through outsourced partners, based on survey research of Australian Shippers and Logistics Service Providers (LSPs). This paper reports on the main findings in terms of customer satisfaction with, and future scope and use of, logistics services provided. Both shippers and logistics service providers were subsequently compared in their views along dimensions of strategic alliances, partnerships and collaboration; cross-company integration and collaboration; customer alignment; geography and physical infrastructure; and recruiting, developing and retaining people. Important areas of alignment and mis-alignment are identified.